Last updated: May 2025
Terms of Service
1. Introduction
Welcome to Listah.
These Terms of Service govern your access to and use of Listah, including our website, merchant dashboard, storefront pages, booking tools, order tools, and related services.
By creating an account, using Listah, or visiting a Listah storefront, you agree to these Terms.
If you do not agree, do not use Listah.
2. What Listah Is
Listah is a software platform that helps merchants create online storefronts, menus, catalogs, service listings, booking pages, and order flows.
Listah is designed to help merchants present their products or services online and receive customer orders, booking requests, or inquiries — including through WhatsApp or similar communication channels.
3. What Listah Is Not
Listah is not:
- A restaurant, shop, seller, service provider, or marketplace seller
- A delivery company
- A logistics provider
- A payment processor
- A bank or financial institution
- A customer support team for merchants
- A party to transactions between merchants and customers
Listah does not sell, prepare, deliver, fulfill, inspect, guarantee, or control any product or service listed by merchants.
4. Merchant and Customer Relationship
Any order, booking, purchase, payment, refund, cancellation, delivery, pickup, complaint, or dispute is strictly between the customer and the merchant.
Listah is not responsible for:
- Whether a merchant accepts or rejects an order
- Whether a merchant responds on WhatsApp or any other channel
- Whether a merchant delivers or fulfills an order
- Product quality, safety, legality, freshness, accuracy, or availability
- Service quality, timing, professionalism, or outcome
- Pricing mistakes by merchants
- Incorrect product or service descriptions
- Customer complaints, refunds, or cancellations
- Delivery delays, failed deliveries, wrong addresses, or courier issues
- Payments, failed payments, chargebacks, or fraud between customers and merchants
Customers should contact the merchant directly for all order, booking, payment, refund, and delivery matters.
5. Merchant Accounts
To use certain features, merchants must create an account.
Merchants agree to:
- Provide accurate account and business information
- Keep login details secure
- Maintain accurate storefront content
- Update prices, availability, images, working hours, booking slots, and business information
- Ensure they have the legal right to sell or offer listed products or services
- Comply with applicable laws and regulations
- Use Listah only for lawful business purposes
Merchants are responsible for all activity under their account.
6. Merchant Content
Merchants may upload or create content including business names, logos, images, product or service descriptions, prices, categories, working hours, team member information, booking rules, terms, notes, and instructions.
Merchants are solely responsible for their content.
By uploading content to Listah, merchants confirm that they have the right to use and publish that content.
Listah may remove or restrict content that we believe is illegal, harmful, misleading, infringing, abusive, or unsuitable for the platform.
7. Prohibited Use
Users and merchants must not use Listah to:
- Violate any law or regulation
- Sell illegal, unsafe, counterfeit, stolen, or unauthorized goods or services
- Mislead customers
- Impersonate another person or business
- Upload harmful code, malware, or abusive content
- Spam, scrape, overload, or attack the platform
- Interfere with platform security or functionality
- Collect customer information unlawfully
- Infringe intellectual property rights
- Use Listah in a way that damages Listah, merchants, customers, or third parties
We may suspend or terminate accounts that violate these Terms.
8. Orders and Bookings
Listah helps transmit order or booking information from customers to merchants. However:
- An order or booking submitted through Listah is not guaranteed to be accepted
- Merchants may need to confirm details directly with customers
- Customers may need to communicate with merchants through WhatsApp or other channels
- Merchants remain responsible for fulfillment, delivery, cancellation, refund, and customer support
Listah is not responsible if an order or booking is delayed, rejected, cancelled, lost, misunderstood, or not fulfilled.
9. WhatsApp and Third-Party Services
Listah may connect customers and merchants through WhatsApp or other third-party services.
Listah is not owned by, affiliated with, endorsed by, or controlled by WhatsApp, Meta, or any third-party platform unless expressly stated.
Use of WhatsApp or any third-party service is subject to that third party's own terms and policies.
Listah is not responsible for failures, delays, restrictions, outages, account bans, message delivery issues, or changes caused by third-party services.
10. Payments
Listah does not currently process customer payments for merchant orders or bookings.
Any payment arrangement is handled directly between the customer and the merchant, or through a third-party payment provider chosen by the merchant.
Listah is not responsible for:
- Payment collection or confirmation
- Failed payments, refunds, or chargebacks
- Cash payments or bank transfers
- Payment links or fraudulent payments
- Pricing disputes
- Taxes, invoices, or receipts between merchants and customers
Merchants are responsible for handling their own payments, receipts, refunds, taxes, and financial records.
11. Delivery, Pickup, and Fulfillment
Listah does not provide delivery, pickup, courier, logistics, or fulfillment services.
Merchants are solely responsible for:
- Preparing orders and providing services
- Arranging delivery or pickup
- Communicating delivery times
- Handling failed deliveries and address issues
- Resolving customer complaints
Listah is not liable for delivery delays, courier issues, lost items, damaged items, wrong addresses, failed handoffs, missed appointments, or service failures.
12. Subscription Fees and Billing
If Listah offers paid plans, merchants agree to pay the fees shown at the time of subscription.
Unless otherwise stated:
- Fees are charged for access to the software
- Fees are not based on merchant sales volume
- Fees do not include third-party charges
- Fees may be non-refundable once a billing period begins
- Listah may change pricing or plan features with notice where required
13. Promotions
Listah may offer discounts or promotional access. We may modify, withdraw, or limit any promotion at any time. Users may not abuse promotions by creating multiple accounts or using false information.
14. Platform Availability
We aim to keep Listah reliable and available, but we do not guarantee uninterrupted service. Listah may be unavailable due to maintenance, updates, bugs, internet issues, hosting provider issues, third-party outages, security incidents, or events outside our control.
We are not liable for losses caused by downtime, delays, data loss, interrupted access, or platform errors, to the maximum extent permitted by law.
15. Data and Backups
We take reasonable steps to protect platform data, but merchants are responsible for maintaining their own records of important business information, orders, customer communications, invoices, and financial records.
Listah is not responsible for loss of business records, customer communications, financial data, or content to the maximum extent permitted by law.
16. Intellectual Property
Listah, including its software, design, branding, interface, content, features, and technology, belongs to Listah or its licensors. Users may not copy, reproduce, modify, distribute, sell, reverse engineer, or exploit Listah without permission.
Merchants retain ownership of their own business content but grant Listah a licence to host, display, store, process, and transmit that content as needed to provide the service.
17. Account Suspension or Termination
We may suspend, restrict, or terminate access to Listah if you violate these Terms, misuse the platform, fail to pay applicable fees, your content or business creates legal or reputational risk, we are required to do so by law, or continued access may harm Listah, users, merchants, customers, or third parties.
Merchants may stop using Listah at any time.
18. Disclaimers
Listah is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, reliability, security, or error-free operation.
We do not guarantee that Listah will meet your business goals, increase sales, prevent mistakes, or operate without interruptions.
19. Limitation of Liability
To the maximum extent permitted by law, Listah and its owners, directors, employees, contractors, and partners will not be liable for lost profits, lost revenue, lost data, lost customers, business interruption, reputation damage, indirect, incidental, special, consequential, punitive, or exemplary damages, disputes between merchants and customers, products or services sold by merchants, or third-party service failures.
If Listah is found liable despite these Terms, our total liability will be limited to the amount paid by the merchant to Listah in the three months before the claim, unless applicable law requires otherwise.
20. Indemnity
Merchants agree to defend, indemnify, and hold harmless Listah from claims, losses, damages, liabilities, costs, and expenses arising from their products or services, storefront content, customer communications, payments or fulfillment, violation of laws or regulations, misuse of Listah, breach of these Terms, or infringement of third-party rights.
21. Changes to the Service
We may update, modify, suspend, or discontinue any part of Listah at any time. We may add, remove, or change features, plans, limits, pricing, and availability. Where required, we will provide reasonable notice of material changes.
22. Changes to These Terms
We may update these Terms from time to time. The updated Terms will be posted on this page with a revised “Last updated” date. Continued use of Listah after changes means you accept the updated Terms.
23. Governing Law and Disputes
These Terms are governed by the laws of the State of Qatar, unless another jurisdiction is required by applicable law. Any disputes arising from or related to these Terms or Listah shall be subject to the exclusive jurisdiction of the competent courts of the State of Qatar, unless applicable law requires otherwise.
24. Contact Us
For questions about these Terms, contact us at:
- Email: hello@listah.co
- Business: Listah
- Location: Qatar