Last updated: May 2025

Privacy Policy

1. Introduction

Welcome to Listah.

Listah is a software platform that helps businesses create online storefronts, menus, service listings, booking pages, and order flows connected to WhatsApp and similar communication channels.

This Privacy Policy explains how Listah collects, uses, stores, and protects personal information when you use our website, dashboard, storefront pages, and related services.

By using Listah, you agree to the practices described in this Privacy Policy.

2. Who This Policy Applies To

This Privacy Policy applies to:

• Merchants who create and manage storefronts on Listah
• Customers who visit or place orders through a merchant's Listah storefront
• Visitors to our website
• Anyone who contacts us or interacts with our services

3. What Listah Does and Does Not Do

Listah provides software tools only.

Listah does not:

• Sell the products or services listed by merchants
• Own or manage merchant businesses
• Handle delivery or fulfillment
• Process payments between customers and merchants
• Guarantee that merchants will accept, prepare, deliver, or complete an order
• Guarantee the quality, safety, legality, availability, or accuracy of any merchant product or service

Any transaction, order, booking, delivery, payment, refund, complaint, or dispute is strictly between the customer and the merchant.

4. Information We Collect

We may collect the following types of information.

4.1 Merchant Account Information

When a merchant creates an account, we may collect:

• Name
• Business name
• Email address
• Phone number or WhatsApp number
• Login credentials
• Storefront settings
• Business description
• Products, services, categories, images, prices, availability, team members, and other content added by the merchant

4.2 Customer Order and Booking Information

When a customer places an order or booking through a merchant's Listah storefront, we may collect information such as:

• Customer name
• Phone number or WhatsApp number
• Order or booking details
• Selected products or services
• Notes or special instructions
• Delivery or pickup information, if provided
• Location or address details, if provided

This information is collected to help the merchant receive and manage the customer's order or booking.

4.3 Technical and Usage Information

We may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Actions taken inside the platform
• Error logs
• Performance data
• Approximate location derived from technical data, where applicable

4.4 Communications

If you contact us, we may collect your name, email address, phone number, message content, and any information you choose to share.

5. How We Use Information

We use personal information to:

• Create and manage merchant accounts
• Provide storefront, menu, catalog, booking, and order management features
• Send order or booking information to merchants
• Improve platform performance and reliability
• Provide customer support
• Communicate important account or service updates
• Prevent fraud, abuse, spam, and misuse
• Maintain security
• Analyze usage and improve Listah
• Comply with legal obligations

6. Merchant Responsibility for Customer Data

Merchants are responsible for how they use customer information received through Listah.

This includes responsibility for:

• Contacting customers appropriately
• Fulfilling orders or bookings
• Handling complaints, refunds, cancellations, and disputes
• Protecting customer information
• Complying with applicable laws and regulations
• Ensuring their storefront content is accurate and lawful

Listah provides the software tool but does not control how merchants operate their business.

7. Sharing of Information

We may share information in the following cases.

7.1 With Merchants

Customer order and booking information is shared with the merchant whose storefront the customer used.

7.2 With Service Providers

We may use third-party service providers for hosting, database storage, analytics, email delivery, error monitoring, security, and similar platform operations. These providers may process data only as needed to provide their services to us.

7.3 For Legal or Safety Reasons

We may disclose information if required to:

• Comply with applicable laws or legal requests
• Protect our rights, property, users, or the public
• Investigate fraud, abuse, or security issues
• Enforce our Terms of Service

7.4 Business Transfers

If Listah is involved in a merger, acquisition, investment, sale, or transfer of assets, information may be transferred as part of that transaction.

8. Payments

Listah does not currently process payments between customers and merchants.

If a merchant arranges payment through bank transfer, cash, payment link, card machine, third-party payment provider, or any other method, that payment is handled directly between the customer, the merchant, and/or the relevant payment provider.

Listah is not responsible for payment disputes, failed payments, refunds, chargebacks, fraud, delivery fees, or any financial arrangement between customers and merchants.

9. Delivery and Fulfillment

Listah does not provide delivery, logistics, pickup, fulfillment, or courier services.

Merchants are solely responsible for preparing, accepting, rejecting, delivering, fulfilling, or cancelling orders and bookings.

Customers should contact the merchant directly for questions about order status, delivery, refunds, cancellations, or service issues.

10. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Keep users signed in
• Remember preferences
• Improve performance
• Understand usage
• Protect against abuse
• Support analytics and error monitoring

Users may manage cookies through their browser settings, but disabling cookies may affect platform functionality.

11. Data Retention

We keep personal information for as long as necessary to:

• Provide our services
• Maintain merchant accounts
• Support orders, bookings, and records
• Comply with legal obligations
• Resolve disputes
• Prevent fraud or abuse

Merchants may request account deletion by contacting us. Some information may be retained where required by law or for legitimate business, security, or dispute-resolution purposes.

12. Data Security

We use reasonable technical and organizational measures to protect personal information. However, no online service can guarantee complete security. Users and merchants are responsible for keeping login credentials confidential and for using the platform safely.

13. International Data Processing

Listah may use service providers or infrastructure located outside your country. By using Listah, you understand that information may be processed in other jurisdictions where our service providers operate.

14. Your Rights

Depending on applicable law, you may have rights to:

• Access personal information held about you
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To make a request, contact us using the details below.

15. Children

Listah is intended for business use and is not designed for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of Listah after changes means you accept the updated Privacy Policy.

17. Contact Us

For privacy questions or requests, contact us at:

• Email: hello@listah.co
• Business: Listah
• Location: Qatar